Your questions.
Our answers.
FAQ – Billing
We do not direct bill to insurance providers but will give you an itemized receipt at the end of your appointment to submit for reimbursement. Patients are responsible for ensuring they have checked with their providers to verify how their plan will compensate for our services.
What is your rescheduling policy?
In the event that you must reschedule or cancel an appointment, we request a minimum of one full business days’ notice (minimum 24 hours’ notice). This allows the opportunity for other patients to see a practitioner with a reduced wait time. Appointments cancelled with less than one full business days’ notice may be subject to a fee of 50% of the scheduled visit.
FAQ – Naturopathic
What can I expect during my first naturopathic appointment?
Your first appointment with one of our naturopathic doctors will be between 60 to 75 minutes in length. Typically, they will discuss your current and past health concerns, and review your overall health and medical history. Your naturopathic doctor will also assess your dietary intake, current medication and supplement regime, recent laboratory results and conduct a complaint-oriented physical exam, if necessary. Further laboratory tests may be recommended to assist your naturopathic doctor in making a diagnosis and assessment.
I don’t live in Alberta. Can I still be a patient?
All of our naturopathic doctors are regulated to practice in Alberta by the College of Naturopathic Doctors of Alberta.
For those of you that live outside of Alberta, we are happy to see you if you are able to visit our wonderful clinic space in Calgary.
However, we are unable to take on patients that are outside of the province of Alberta at the time of their appointment.
Is this covered under extended benefits plans (visits, labs, supplements)?
If you have naturopathic medicine included under your extended health benefits, then typically at least some portion of your visits will be covered. Sometimes lab testing and supplements are covered as well. Health spending accounts may also be used for naturopathic medicine.
Patients are responsible for ensuring they have checked with their providers to verify how their plan may compensate for our services.
FAQ – Medical Microneedling
What is the E-Dermastamp microneedling pen?
Your first appointment with one of our naturopathic doctors will be between 60 to 75 minutes in length. Typically, they will discuss your current and past health concerns, and review your overall health and medical history. Your naturopathic doctor will also assess your dietary intake, current medication and supplement regime, recent laboratory result
How many treatments will it take to notice the benefits?
To achieve the best results, a minimum of three treatments are ideal, although most clients see visible results after their first treatment. Treatments are typically scheduled six weeks apart.
Will my face be red afterwards and how long does this last?
Everyone’s skin has its unique response to medical microneedling. After the microneedling, it is completely normal for your skin to appear pink or red for up to 24 to 72 hours after the treatment. However, after applying the soothing hyaluronic moisturizing silk mask included in every treatment, it will reduce the appearance of skin redness by 70%! Your face to go from looking almost sunburned to mildly flushed.
FAQ – Colon Hydrotherapy
Is colon hydrotherapy covered under extended insurance?
Unfortunately, it is not typical that colon hydrotherapy is covered by benefit plans. It may be worth inquiring with your provider to confirm your coverage.
Is a colon hydrotherapy treatment painful?
There can be some mild discomfort and bloating during the session but are generally well tolerated.
How do I prepare for my colon hydrotherapy appointment?
There are several things to help you prepare for an upcoming appointment. Check out this info to help guide you.
FAQ – Chiropractic Care
X-rays are not required for every client. This will depend on your , Dr. Elaine may ask you get x-rays prior to any adjustments.
The techniques used are focused on specificity and use the lowest amount of force possible, with particular attention to the upper cervical spine. Dr. Elaine’s adjustments are performed using a handheld instrument which improve precision and comfort without any ‘cracking’ or ‘popping’.
Yes. Recent research shows that chiropractic care is more effective than other forms of treatment for specific conditions including back pain and headaches. The side effects are very small, such as slight soreness after some treatments.